UK Monthly Plans – Terms & Conditions
Last updated: January 2026
These Terms & Conditions apply to ZIM UK domestic monthly plans that include voice, SMS and/or data services (the “Monthly Plans”). Monthly Plans are available through the ZIM App and are provided by ZIM Connections Ltd in partnership with authorised UK network partners.
By purchasing or using a ZIM Monthly Plan, you agree to these Terms & Conditions, the ZIM App Terms of Service, Privacy Policy and any applicable Acceptable Use Policy.
1. What is a Monthly Plan?
A Monthly Plan is a recurring voice and/or data subscription available in the ZIM App that automatically renews every month. This allows you to stay connected without needing to reinstall or repurchase an eSIM each time.
Depending on the plan selected, a Monthly Plan may include:
- A local UK mobile phone number
- Voice calls
- SMS messages
- Mobile data
Plan inclusions are clearly displayed in the ZIM App at the time of purchase.
2. How does it work?
Your Monthly Plan renews automatically every month on the same calendar day as your original purchase date.
On each renewal:
- Your voice, SMS and/or data allowance is fully refreshed
- Your subscription continues unless cancelled or paused (if available)
3. Phone Numbers
Some Monthly Plans include a local UK phone number that can be used to make and receive calls and SMS within the UK and, where applicable, abroad.
Other plans may be data-only or voice-only. The exact services included depend on the plan selected and are shown in the ZIM App.
Phone numbers are assigned for the duration of the active subscription only.
4. Commitment & Flexibility
There is no minimum commitment.
You may cancel your Monthly Plan at any time. If you cancel:
- Your plan will remain active until the end of the current billing cycle
- No further charges will be applied
- The subscription will not renew
Once cancelled, the Monthly Plan cannot be reactivated and the associated phone number will be lost.
5. Payments & Renewals
Your payment method will be charged one week before your monthly renewal date to ensure uninterrupted service.
The plan then renews on the original purchase date each month.
If payment cannot be collected:
- We will retry up to three additional times
- You will be notified by email
- If payment is not successfully processed by the renewal date, your subscription will be cancelled
Please ensure your payment details are up to date and that sufficient funds are available.
6. Changing Your Payment Method
You can update your payment method at any time via: Account Settings > Payment Settings or My Subscriptions in the ZIM App.
You may store multiple payment methods and choose which one is used for each subscription.
7. Allowance Usage & Rollover
Unused minutes, SMS or data do not roll over to the next billing cycle.
All allowances reset in full at the start of each new monthly period.
8. Running Out of Data
If you use all your data allowance before your renewal date, you may:
- Purchase a data booster (where available), or
- Wait until your allowance resets at the next renewal
Data boosters and availability are shown in the ZIM App.
9. Cancelling or Pausing Your Subscription
You can manage your Monthly Plan from Account > My Subscriptions in the ZIM App.
- Cancel: Ends auto-renewal. Service continues until the end of the current cycle.
- Pause (if available): Temporarily stops renewal and service until resumed.
Paused subscriptions retain their settings unless otherwise stated in the app.
10. Multiple Monthly Plans
You may hold multiple Monthly Plans simultaneously. Each plan:
- Is billed separately
- Has its own renewal date
- Operates independently
Please note that device limitations apply. Most smartphones allow multiple eSIMs to be installed, but typically only one or two can be active at the same time.
11. Number Porting
Number portability is supported.
You may:
- Port an existing UK number into your ZIM Monthly Plan, or
- Port your ZIM number out to another provider
To request a port-in or port-out, contact ZIM Support.
To keep your existing UK number, text PAC to 65075 from that number. Your current provider will send you a PAC code, valid for 30 days.
12. Changing Your Monthly Plan
You may be able to upgrade or downgrade your Monthly Plan directly in the ZIM App while keeping your existing number.
Any plan changes will take effect on your next renewal date. Availability depends on the plan type and is shown in the app.
For assistance, contact support@zimconnections.com.
13. Hotspot & Tethering
Hotspot and tethering are permitted, subject to:
- Your device capabilities
- The specific plan terms
- Fair and reasonable usage
14. Use Abroad (Roaming)
Some Monthly Plans include roaming outside the UK, while others are UK-only.
Roaming availability, destinations and limits are clearly displayed in the ZIM App before purchase and renewal.
15. Fair Use & Network Policies
All Monthly Plans are subject to fair use policies and network restrictions designed to prevent misuse, fraud or excessive usage that may impact network performance.
ZIM reserves the right to suspend or terminate service in cases of misuse or breach of applicable policies.
16. Support
If you need help with your Monthly Plan, billing, number porting or plan changes, contact:support@zimconnections.com
17. Changes to These Terms
ZIM may update these Terms & Conditions from time to time. The latest version will always be available in the ZIM App and on our website. Continued use of the service constitutes acceptance of the updated terms.