When can I receive a refund? - ZimWhen can I receive a refund? - Zim

  • Nepal

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  • Zimbabwe

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    EuropeGo

  • Vietnam

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    Global

    Global Plus

    Aisa Go

  • Uzbekistan

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    Global Plus

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  • Vanuatu

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    Global

  • United States of America

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  • Uruguay

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  • United Kingdom

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  • United Arab Emirates

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    Global

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    Middle East Go

  • Uganda

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  • Turkey

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    Global

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    EuropeGo

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  • Turks and Caicos Islands

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    Global

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  • Tunisia

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    Global Plus

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  • Tonga

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  • Trinidad and Tobago

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  • Thailand

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    Global

    APAC

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  • Togo

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  • Tanzania

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    Global

    Global Plus

    AfricaGo

  • Taiwan

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    Global

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    Aisa Go

  • Tajikistan

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  • Sweden

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    Global

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    Europe

    Global Plus

    EuropeGo

  • Switzerland

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    Global

    OrangeEu

    Europe

    Global Plus

    EuropeGo

  • Suriname

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    Global

  • Swaziland

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  • Sri Lanka

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    Global

    Global Plus

    Aisa Go

  • Sudan

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  • South Korea

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    Global

    Global Plus

    Aisa Go

  • Spain

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    Global

    UsaPlus

    OrangeEu

    Europe

    Global Plus

    EuropeGo

  • Slovenia

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    Global

    Europe

    UsaPlus

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    Global Plus

    EuropeGo

  • South Africa

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    Global

    Global Plus

    AfricaGo

  • Singapore

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    Global

    APAC

    Global Plus

    Aisa Go

  • Slovakia

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    EuropeGo

  • Senegal

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  • Serbia

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    Global

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  • Seychelles

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  • Saint Vincent and the Grenadines

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  • Saudi Arabia

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    Global

    Global Plus

  • Saint Lucia

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    Global

    Caribbean Go

  • Saint Martin

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  • Saint Kitts and Nevis

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    Global

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  • Russia

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    Global

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  • Rwanda

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  • Réunion

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    Global

    Global Plus

  • Republic of the Congo

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  • Romania

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    Global

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  • Puerto Rico

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  • Qatar

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    Global

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  • Poland

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    Europe

    Global

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  • Portugal

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    Global Plus

    EuropeGo

  • Peru

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    Global

    AmericasGo

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  • Philippines

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    Global

  • Panama

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    Global

    Global Plus

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  • Papua New Guinea

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    Global

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    LatamGo

  • Pakistan

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    Global Plus

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  • Palestine

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  • Norway

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    Europe

    Global

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    Global Plus

    EuropeGo

  • Oman

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    Global Plus

    Middle East Go

  • North Cyprus

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  • North Macedonia

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    Global

    Global Plus

  • Niger

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  • Nigeria

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    Global Plus

    AfricaGo

  • Nicaragua

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  • New Zealand

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    APAC

    Global

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    Oceania Go

  • Netherlands

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    Europe

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    Global

    Global Plus

    EuropeGo

  • Caribbean Netherlands

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  • Mozambique

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    Global

  • Namibia

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  • Nauru

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  • Morocco

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    Global Plus

    AfricaGo

    Middle East Go

  • Montserrat

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    Global

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  • Mongolia

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    Global

  • Montenegro

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    Global

    Global Plus

  • Mexico

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    Global

    AmericasGo

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    USMCGO

  • Moldova

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    Global

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  • Monaco

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    Europe

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    Global

  • Mayotte

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    Global

    Europe

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    Global Plus

    EuropeGo

  • Martinique

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    Global

  • Mauritania

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  • Mauritius

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  • Mali

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  • Malta

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    Global

    Europe

    UsaPlus

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    Global Plus

    EuropeGo

  • Malawi

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  • Malaysia

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    Global

    APAC

    Global Plus

    Aisa Go

  • Macao

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    Global Plus

    Aisa Go

  • Madagascar

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    Global Plus

    AfricaGo

  • Lithuania

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    OrangeEu

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    Global

    Europe

    Global Plus

    EuropeGo

  • Luxembourg

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    Global

    Europe

    OrangeEu

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    Global Plus

    EuropeGo

  • Liberia

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  • Liechtenstein

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    UsaPlus

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    Global

    Europe

    Global Plus

    EuropeGo

  • Latvia

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    OrangeEu

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    Global

    Europe

    Global Plus

    EuropeGo

  • Lesotho

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  • Kuwait

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    Global Plus

    Middle East Go

  • Kyrgyzstan

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  • Lao People’s Democratic Republic

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  • Kosovo

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  • Kazakhstan

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    Global

    Global Plus

  • Kenya

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    Global Plus

    AfricaGo

  • Jordan

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    Global Plus

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  • Japan

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    Global

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    Global Plus

  • Jersey

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    Global

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    Global Plus

  • Italy

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    Global

    Europe

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    Global Plus

    EuropeGo

  • Jamaica

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    Global

    Caribbean Go

  • Isle of Man

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    Global

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  • Israel

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    Global

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  • Iran

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  • Iraq

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    Global Plus

  • Ireland

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    Europe

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    Global

    Global Plus

    EuropeGo

  • India

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    Global

    APAC

    Global Plus

  • Indonesia

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    Global

    Global Plus

    Aisa Go

  • Iceland

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    UsaPlus

    Europe

    OrangeEu

    Global

    Global Plus

    EuropeGo

  • Hong Kong

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    Global

    UsaPlus

    APAC

    Global Plus

    Aisa Go

  • Hungary

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    Europe

    OrangeEu

    Global

    UsaPlus

    Global Plus

    EuropeGo

  • Guinea Bissau

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  • Hawaii

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    Global

    UsaPlus

    Global Plus

    USMCGO

  • Guinea

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  • Guernsey

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    Global

    OrangeEu

    Global Plus

  • Guam

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    Global Plus

  • Guatemala

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    Global

    Global Plus

    LatamGo

  • Grenada

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    Global

    Caribbean Go

  • Guadeloupe

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    Global

  • Greenland

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  • Gibraltar

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    Global

    OrangeEu

    Global Plus

  • Greece

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    Global

    Europe

    Global Plus

    EuropeGo

  • Germany

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    Global

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    UsaPlus

    Europe

    Global Plus

    EuropeGo

  • Ghana

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    Global

  • Gabon

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  • Georgia

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  • France

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    Europe

    Global

    Global Plus

    EuropeGo

  • French Guiana

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    Global

    AmericasGo

  • Faroe Islands

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    Global

  • Finland

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    Europe

    Global

    UsaPlus

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    Global Plus

    EuropeGo

  • Egypt

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    Global Plus

    AfricaGo

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  • El Salvador

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    Global

    AmericasGo

    Global Plus

    LatamGo

  • Estonia

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    Europe

    Global

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    Global Plus

    EuropeGo

  • Dominican Republic

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    Global

    Caribbean Go

  • Ecuador

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    Global

    AmericasGo

    Global Plus

    LatamGo

  • Democratic Republic of the Congo

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  • Denmark

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    Europe

    OrangeEu

    UsaPlus

    Global

    Global Plus

    EuropeGo

  • Dominica

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  • Cyprus

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    OrangeEu

    Europe

    UsaPlus

    Global

    Global Plus

    EuropeGo

  • Czech Republic

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    OrangeEu

    Europe

    UsaPlus

    Global

    Global Plus

    EuropeGo

  • Cote d’Ivoire

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  • Croatia

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    Global

    OrangeEu

    Europe

    UsaPlus

    Global Plus

    EuropeGo

  • China

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    Global

    Global Plus

  • Colombia

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    Global

    AmericasGo

    Global Plus

    LatamGo

  • Costa Rica

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    Global

    AmericasGo

    Global Plus

    LatamGo

  • Chad

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  • Chile

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    Global

    AmericasGo

    Global Plus

    LatamGo

  • Cape Verde

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  • Cayman Islands

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    Caribbean Go

  • Central African Republic

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  • Canada

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    Global

    Global Plus

    USMCGO

  • Canary Islands

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    Global

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    Europe

    Global Plus

    EuropeGo

  • Burkina Faso

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  • Cambodia

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    Global

  • Cameroon

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    Global Plus

  • Brunei Darussalam

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  • Bulgaria

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    Europe

    Global

    Global Plus

    EuropeGo

  • Brazil

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    Global

    AmericasGo

    Global Plus

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  • British Virgin Islands

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  • Bosnia and Herzegovina

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    Global Plus

  • Botswana

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  • Bolivia

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    Global Plus

    LatamGo

  • Bonaire

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  • Belgium

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    Europe

    OrangeEu

    UsaPlus

    Global

    Global Plus

    EuropeGo

  • Belize

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  • Bangladesh

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  • Barbados

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    Global

    Caribbean Go

  • Belarus

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  • Azerbaijan

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  • Bahamas

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  • Bahrain

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  • Australia

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    APAC

    Global

    Global Plus

    Aisa Go

    Oceania Go

  • Austria

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    Global

    OrangeEu

    UsaPlus

    Europe

    Global Plus

    EuropeGo

  • Antigua and Barbuda

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    Global

    Caribbean Go

  • Argentina

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    Global

    AmericasGo

    Global Plus

    LatamGo

  • Armenia

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    Global

  • Andorra

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    OrangeEu

    Global Plus

  • Anguilla

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    Caribbean Go

  • Albania

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    Global

    Global Plus

  • Algeria

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  • Aaland Islands

    This destination is also covered in:

    OrangeEu

    Global Plus

> Help&FAQs > When can I receive a refund?

When can I receive a refund?

You can receive a refund if your data plan has been bought in the last 90 days and does not work and the fault lies with the mobile provider or ZIM. In this case, the first step will be letting our Support Team know about your connection issues. If our Support Team cannot resolve the problem, we will reimburse you for the days you could not connect to data.